When you place an order with The Manko Company, we will contact you via email or by phone to let you know that we received your order. If you faxed or emailed a reorder form, we’ll let you know the current pricing. If your order is a new order and requires new artwork, we will create proofs for you for your review prior to production. If your order is an exact repeat order we don’t typically send proofs unless you request them. We keep all order information including artwork going back to January 1, 2009 so placing a reorder is a breeze. If your order uses stock imprint artwork we don’t send proofs. Once we answer any questions you may have or get answers to questions that we have and all of the artwork is squared away then we will send your order to production and then it will get shipped out to you.