After you approve your promotional product’s order, it’s sent to the factory to be processed. Once it’s at the factory, it’s very difficult to make changes so if you need to make changes to your order, contact us as soon as possible. The order is then sent to production and then shipped out. Once it’s shipped, we will contact you to let you know when it will arrive. It it does not arrive when we tell you, please contact us so that we can start tracing it. When it does arrive, please open all the boxes to inspect your order. Lastly, if you need to change the shipping address while the order is in transit, the shipping carriers charge up to $25.00 per box to change the shipping address while the boxes are in transit so avoid that if at all possible.