After you register on our website, if you have any product questions or you need help placing an order, please contact us through our website or you can call us at 610-558-6002, extension 1. Once you place an order through our website, our system will notify us of your order. We will contact you via email or phone to go over your order and to let you know that we received your order. If we have any questions or you have questions about your order we can handle them at that time. Once we have all those questions taken care of you will receive a proof for the items that you ordered unless the items you ordered use a stock imprinted items that require no proof.